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Enterprise Platform Management -Nuovo

The Nuovo Platform is a cloud-based enterprise management solution built for the BroadSoft (BroadWorks) platform. It empowers IT managers and service providers to streamline operations, reduce costs, and enhance provisioning efficiency while maintaining high levels of data security and scalability. Nuovo integrates advanced tools to handle bulk provisioning, modifications, and customer care management, making it indispensable for modern service providers.

Challenges

  1. Time-Consuming Provisioning:
    • Manual provisioning and bulk modifications for thousands of users result in inefficiencies and errors.
  2. Error-Prone Processes:
    • Inconsistent user profiles across systems lead to operational errors and increased administrative costs.
  3. Distributed Operations:
    • Managing decentralized workflows with multiple enterprises and user levels requires custom permissions and role-based administration.
  4. Security and Compliance:
    • Ensuring secure data handling and compliance with industry standards like AS-805 is critical for customer trust.
  5. Scalability for High-Volume Tasks:
    • Scaling operational processes to support thousands of simultaneous users without performance degradation is a significant challenge.

Our Solutions

The Nuovo Enterprise Management Platform addresses these challenges with its robust feature set and scalable architecture:

  1. Cloud-Based Enterprise Management:
    • Securely connects to the BroadWorks XSP or Application Server (Cisco Server) to perform reads/writes directly to the BroadWorks database while keeping customer data in place.
    • Interfaces with SurgeMail for unified messaging over secure connections, enhancing email and voicemail integration.
  2. Bulk Modifications:
    • Executes modifications to features, phone services, device types, and authentications for more than 1,000 users simultaneously.
    • Includes provisioning error detection to ensure consistency and minimize errors.
  3. Custom Permissions and Role-Based Administration:
    • Offers 60+ custom permissions to manage decentralized workflows across enterprises, groups, and administrators.
    • Allows role-based access control for enhanced security and operational efficiency.
  4. Advanced Provisioning Features:
    • Supports bulk provisioning, error detection, and workflow automation to improve consistency and efficiency across user profiles.
    • Enables high-availability deployment for premise-based solutions.
  5. Enhanced Customer Care Tools:
    • Provides tools for administrators to streamline customer support workflows with real-time provisioning updates and centralized management

Technology Slack

Docker

PHP

SQL

Symphony

Impacts

Scenario 1: Bulk User Provisioning for a Telecom Provider

  • Objective: Provision 2,000 new users across multiple enterprises with minimal errors:
    • Nuovo’s bulk provisioning tool was configured to handle user profiles, device types, and service policies.
    • Error detection mechanisms flagged inconsistencies before finalizing updates.
    • Custom permissions allowed administrators to monitor provisioning in real-time.
  • Outcome:
    • Reduced provisioning time by 80%.
    • Eliminated manual errors, ensuring consistent user profiles across the platform.

Scenario 2: Decentralized Workflow Management

  • Objective: Enable a multi-enterprise telecom provider to decentralize operations across regional administrators:
    • Role-based permissions and administrative workflows were configured using Nuovo.
    • Administrators were assigned enterprise-level controls without compromising overall platform security.
  • Outcome:
    • Improved operational efficiency by 60%.
    • Reduced workload on central administrators by delegating regional operations.

Benefits

  1. Streamlined Provisioning:
    • Bulk provisioning and modification tools reduce manual effort and errors.
  2. Enhanced Security:
    • AS-805 compliance ensures secure handling of sensitive data.
  3. Scalability:
    • Capable of handling high-volume operations for thousands of users simultaneously.
  4. Improved Operational Efficiency:
    • Decentralized workflows with role-based access simplify management across multiple enterprises and groups.
  5. Advanced Features:
    • Support for error detection, high availability, and integration with SurgeMail enhances platform reliability and performance.

Future Scope

  1. AI-Driven Insights:
    • Integrate machine learning models for predictive analysis and proactive error detection.
  2. Enhanced Analytics:
    • Build advanced dashboards to provide real-time insights into provisioning and operational metrics.
  3. Extended Integration:
    • Expand support for additional unified communication platforms and APIs.
  4. Cloud-Native Deployment:
    • Transition to fully cloud-native architecture for improved scalability and cost efficiency.

Conclusion

The Nuovo Enterprise Platform Management Solution revolutionizes how service providers handle provisioning, user management, and operational workflows. By leveraging advanced technologies like Docker, Symfony, and SQL, the platform ensures high efficiency, scalability, and security, making it a cornerstone for managing enterprise communications effectively.